Refund Policy

Reels that fail

If a reel cannot be made, or fails our technical checks, the credits held for it are released automatically. You are never charged credits for a failed reel.

Cancelling a plan

You can cancel at any time. Your plan stays active until the end of the month you have paid for, and no further payments are taken.

Refunds

• New subscription or top-up, credits not used: a full refund if you ask within 14 days of the payment and have not used any of that payment's credits.
• Monthly renewals: if you forgot to cancel and have not used that month's credits, ask within 7 days of the renewal and we will refund it.
• Credits already used: payments for credits you have used are not refunded, except where a reel was faulty and we could not fix it, or where the law says otherwise.
• Faulty reels: if a delivered reel has a technical fault (for example it does not play or text is missing), tell us within 14 days and we will remake it free or return the credits.

When we refund a payment, the credits from that payment are removed from your account. If some were already used, we will explain what we can refund.

How to ask

Email hello@cardzo.co.in with your account email and the payment date. Refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 working days.

Your statutory rights

Nothing in this policy affects rights you have under the law where you live.